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August 25th, 2005, 08:56 AM
I've been using Plaxo for Thundbird for about a week now and love it. (Windows XP SP2) This morning I am unable to sync my contacts. The process starts, does a fast sync, goes to slow sync and just sits there at record 1. I've tried several times withthe same result - waiting once for over 30 minutes for it to move past record 1.

I notice that there has been some major updates to Plaxo (new fields, new graphics, etc) and wonder if this could be the problem. My log indictaes Plaxo is having problem with some of these new fields.

Here an excerpt of the log with the problem:
[PLX Thursday, August 25, 2005 08:56:31] ***** *****
[PLX Thursday, August 25, 2005 08:56:32] ***** ***** ***** Plaxo Version: 1.61
[PLX Thursday, August 25, 2005 08:56:32] ***** ***** ***** TBird Version: Thunderbird 1.0.2
[PLX Thursday, August 25, 2005 08:56:32] ***** *****
[PLX Thursday, August 25, 2005 08:58:38] ***** main - gInstallState:2
[PLX Thursday, August 25, 2005 08:58:40] ***** lfolder - Scanning contacts modified after: 1124935947.609
[PLX Thursday, August 25, 2005 08:58:41] ***** lfolder - handleSyncReply: Status Code: 200 Mesg: 200
[PLX Thursday, August 25, 2005 08:58:41] ***** sync.syncprogress - handleSyncReply: handling cmds length: 2
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: AIMScreenName
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: Anniversary
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: FamilyName
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: HomeAddress3
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: OtherAddress3
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: PreferredAddress
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: SkypeID
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: SkypeIn
[PLX Thursday, August 25, 2005 08:58:41] ERROR lfolder.contact - ERROR: Invalid field: WorkAddress3
[PLX Thursday, August 25, 2005 08:59:50] ERROR sync.syncprogress - doing cancel
[PLX Thursday, August 25, 2005 08:59:50] ***** lfolder - handleSyncReply result: cancel
[PLX Thursday, August 25, 2005 08:59:50] ERROR abook - Plaxo sync was cancelled.

August 25th, 2005, 02:04 PM
Same for me.

August 25th, 2005, 02:27 PM
same for me

August 25th, 2005, 02:27 PM
I have the exact same problem.

August 25th, 2005, 02:53 PM
Darn server updates. We're aware of it, and working quickly to fix this.

August 26th, 2005, 07:31 AM
Thanks Adam! I know you guys are working hard on it. Just wanted to make sure it wasn't something I did to cause my problem. /images/graemlins/smile.gif

August 26th, 2005, 07:11 PM
Hi guys, it has been fixed. Sorry for the delays.

August 27th, 2005, 11:15 PM
I just tried a reset followed by slow sync, and it is still not working for me. Process gets bogged down on the popup window that reads: "Handling Sync reply. Processing 1 of xxx records...". Just sits there at 1, and then ultimately times out. /images/graemlins/frown.gif

August 27th, 2005, 11:18 PM
My bad... /images/graemlins/blush.gif I didn't realize the fix involved updating the plaxo extension. I just did the update and all is well.....

September 21st, 2005, 05:36 AM
I have just installed Plaxo 1.62 with TB 1.0.6. It stopped syncing after downloading the addresses for the first time. There is no log file for TB too. I have a plaxo.log, but it is for Outlook Express. Please assist. Thank you.