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View Full Version : Trouble downloading alerts and multiple contact books


BrianGrant
December 3rd, 2006, 01:56 PM
I have Outlook 2003. I sent out a mass mailing and received around 170 update alerts. However around the same time I had to rebuild my contacts and installed Plaxo in two places (office exchange server and home computer). Now I have multiple contact lists that I don't want but don't want to risk creating further problems by deleting them till I solve the next problem.

This is the fact that my updates exist online but are not loading into my contacts. I am choosing to use Plaxo at home for now rather than the office. When I click on the option in an update to go to the full information, it opens up in one of the non-functioning contact lists with a little checkmark. They are populating various lists and it is very timeconsuming to go to each listing online, requiring about a minute each.

Is there a way to get all of the updates to populate the contact list that is working? Is there a way to get a pst file of all of the updates so that I could just import them? I do not want to have to manually enter them. When I entered a name of one of the updates in the contact list that I am using, it did not populate with the relevant information upon syncing. I put in the name as it appears in the main update list. I could not even see the email addresses in full as they are cut off, so don't know if putting in an email address would improve things.

If I delete all of the online contact lists and start over again with a new syncronization from the home Outlook will the updates populate the newly created online contact list? Any assistance would be much appreciated. This is really causing challenges for me.

bryan
December 4th, 2006, 11:00 AM
A couple things here - when an update request response comes in, I believe Plaxo should populate any contact that has that e-mail address that you sent the update request to (not the name), so it's probably a good idea to add the e-mail address into your contacts. However, I believe you have to do this before the update request response becomes processed.

Probably the best thing would be to go to Plaxo Online and verify that the data there is being populated correctly. Then you can go to Outlook/OE, and do Plaxo, Advanced, Synchronization Manager, and make sure that your local folders are matched up to correct Plaxo Online folders. If not, you can first "ignore" the folder and then choose to link it again with a new folder (first make sure any other local folder connected to the new folder has also been ignored).

If you e-mail support at plaxo (. com), they should be able to walk you through this and diagnose your situation further. Thanks!