Error on page load.

[Fastedge]

Hi everyone.

I keep getting this javascript error on page load.

"Unable to add recipients. Please close this address book window and try again."

If close the error warning and ignore it the app work just fine.

Anyone have ideas about this?

Thanks,
Ed

[kas]

Hi Fastedge,

The error you mentioned usually means that the widget can't find the text area on your page in which to pre-fill the selected addresses. (though I've not heard of anyone ignoring the error and having it work before).

Here are a couple of things that others have run into that cause that error message.

1) Need two pages. Make sure you have a page where you are hosting the widget button plus text area AND a separate callback page (in our examples at www.plaxo.com/api/widget_demo we call this page plaxo_cb.html)

2) abc_comm.jsdyn should only be included in the hidden callback page. You do NOT want it on the page where you have the textarea plus button to open the widget

If it is not either of these, if you can post your link (or private message to me if you're not ready for the world to see it) and we'll take a look.

Kathy

[Sekar]

Hi,

Using Plaxo, we have implemented "importing contacts" in our site at http://www.myloanpost.com/importContacts.php (page 1).

Initially, like you, we too got the error "Unable to add recipients ....". We resolved it by creating a second page "importContacts.html" and sending the request to it from "importContacts.php". (I am not sure if this second page is acting as a buffer for the addresses.) The "importContacts.html" in turns refers to "importContacts.php".

And it worked.

[matrix]

Hi

I have the same problem. My page is located at www.matrixconnects.com/import.html

Could you please have a look!

Best,
N

[matrix]

I found one of the main cause for this error was to include

<script type="text/javascript" src="https://www.plaxo.com/ab_chooser/abc_comm.jsdyn"></script>

on the page which HOSTS the image button and the text area. Removing this script include from that page and having it ONLY on the callback page fixed the problem for me :)