Hotmail problems?

[davidgeller]

A user of Eyejot (http://eyejot.com) emailed our support group and noted that the import wizard was failing. They got this message:

"The import failed. If the problem persists, please contact Plaxo Customer Care."

Any thoughts? Is there a know Hotmail issue? Thanks in advance.

[kas]

Hi David,

Yes, users of the widget have seen that message for hotmail (and gmail) over the last couple of days.

Engineering has pushed a patch and both should now be working.

Please let us know if your user(s) continues to have a problem - and we'll look into that specifically.

Best,

Kathy

[p9939068]

yeap, working for me now :)

[kas]

Hi David,

Glad to hear the patch for the widget worked.

I've added an enhancement request for "better operational tracking for widget" .

Kathy

[motin]

A regression seems to have occured. I repeatedly get the message "The import failed. If the problem persists, please contact Plaxo Customer Care." when trying to login with verified correct @msn.com credentials.

A new hotmail/msn issue?

Should I maybe start a separate thread on this issue?

[kas]

Hi Motin,

Thanks for letting us know. I'll bump it over to engr and qa.

Kathy