Import from Outlook not able to see all contacts

[Rkcrawf]

I'm using Outlook 2007 to test this. I connect to my Outlook address book, and it only shows 5 of my 199 contacts. I have checked, and well over 5 have email addresses. I have checked for other contact lists in Outlook, and don't have any.

I also can't find any common denominators for the contacts that show up and those that don't.

Any ideas?

[kas]

Hi Rkcrawf,

We weren't able to reproduce it here. Would you send me the Plaxo account name you're having a problem with in a private message and we'll check against that?

Kathy

[Rkcrawf]

Hi, it's not an issue with the Plaxo import... It is an issue with importing from Outlook 2003 and 2007. The widget doing the Plaxo import shows all the contacts in a plaxo account. The widget doing the import from Outlook only shows a (seemingly) random subsection of contacts.

It's the same symptoms as described on this post: http://forum.plaxo.com/showthread.php?t=3309&highlight=widget

[kas]

Hi Rkcrawf -

Are you saying it is involved with the Windows Live ID or just that the symptoms are the same?

I wanted your account info so that we could take a look at those same contacts in Outlook... if it's not a Plaxo member, even sending us a csv of some of the working and non-working contacts would be helpful for us to debug it.

Thanks,
Kathy

[kas]

Thanks for sending the csv file.

I tried it through www.plaxo.com/api/widget_demo using IE7 on Window XP.

I get 173 contacts initially, then the widget drops to 123. If I examine the csv file by hand, there are 124 email addresses, but one of the entries is a duplicate - so it matches the widget on unique email addresses.

So it is looking good to me. Would you try it again?

Thanks,

Kathy