plaxo premium is RUDE

[isafakir]

I paid a premium and not once has any Plaxo employee answered one of my requests to fix their bugs, and once after emailing every office I could find I get this insulting reply (with the assertion that Plaxo will not fix its bugs in any case.):



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From: "Plaxo Support - Mac" <abuse@plaxo.com> View Contact Details View Contact Details Add Mobile Alert
To: isa@786isa.net
Subject: Re: Complaint: PLAXO stinks, lies... is stupid Fwd: Some of your ... <<#13697-2289090#>>
Date: Tue, 12 Jun 2007 04:11:58 -0700
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Hello Sir,



Sorry if I have hurt you and for the time taken in responding to your mails.

[isafakir]

Hello Sir,



Sorry if I have hurt you and for the time taken in responding to your mails.


So I asked at least twenty times for information from the paid VIP service, get no answer, have to emailo every person I can find in the organization to get an answer and the answer is demeaning and denigrating and insulting and the problem will not be fixed. That is VIP service: Very Ignored Person.

[redgee]

Hi Isafakir

I sent an email to you as well as replied to your post. Please see my reply.

In the support response email you refer to as rude, I believe the agent was attempting to apologize for "taking a long time to respond back" since we typically respond within a business day.

The full context of that email is:

"Sorry if I have hurt you and for the time taken in responding to your mails. You are correct in demanding for the service for which you have paid and I would want to make a humble request to you, any issues in future please send it to privacy@plaxo.com and I will reply back immediately to you."

Understandably, the "english" is unclear and phrased incorrectly. But I can assure you that courtesy is every intent here.