Can't sync

[nricciardi]

Hi there folks.

I'm having a problem here.

Outlook 2007, Plaxo 3.2.2.61

When I click on sync now, I receive this message. How can I fix this?

Thanks for ANY help.

[bryan]

Is this with the most recent version of the Plaxo software (3.7.1.2)? If so, and the problem continues, I would try to go into Plaxo, Options and in the Synchronization tab hit Reset Sync. It will have to resync all of your items, which might take some time.

If you're still seeing an error after that, you can e-mail your plaxo.log file to bryan-forum here at plaxo.com. That log file can generally be found in:

C:\Documents And Settings\<windows user name>\Local Settings\Application Data\Plaxo\plaxo.log for Windows XP and earlier
or
C:\Users\<windows user name>\AppData\Local\Plaxo\plaxo.log for Windows Vista

(Note these may be hidden folders - but you should be able to just type the name into the address box in Windows).