Plaxo was unable to communicate with Outlook properly and will be unavailable

[bigmouse0103]

using vista and outlook 2003. I get the above error when i start outlook. What do i do to fix this? Thanks.

[bigmouse0103]

this is the solution i received from Plaxo support. It is important to note that they asked me four questions. They are (1) my version of outlook (2003), (2) the exact wording of the error message, (3) whether i am using 32 or 64-bit vista (i am using 32 bit), and (4) what antivirus software i was using (AVG free edition).

Here is the fix:

Please follow the steps mentioned below to resolve the issue:



1. Close Outlook.

2. Click on the windows button (extreme left bottom corner of the taskbar).

3. Click on 'Run'.

4. In the ‘Open’ box, type 'regedit' (without the quotes).

5. Click on the 'OK' button.

6. In the 'Registry Editor' window, click on the '+' sign next to 'HKEY_CLASSES_ROOT'.

7. Search for the 'TypeLib' entry under 'HKEY_CLASSES_ROOT' registry key.



Note: Keep pressing the ‘T’ key on your keyboard until you find out the entry 'TypeLib'.



8. Expand (Click on the '+' sign) the 'TypeLib' entry.

9. Under 'TypeLib' search for the entry '{00062FFF-0000-0000-C000-000000000046}' and expand it by clicking on the '+' sign.

10. You should find an entry with the number '9.3'.

11. Right click on the entry '9.3' and choose 'Rename'.

12. Rename the entry from ‘9.3’ to "DoNotUseThis9.3".



Note: If you do not find the 'TypeLib' entry in step #9 above, do not rename any other entry.



13. Close 'Registry Editor' window.

14. Open Outlook and check if you are still getting the same error message.

[cjawcrusher512]

I agree with you !I support you .